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VIDEO FAQ

Video Support |Apple TV |Signing in and Activation | Unable to Lookout

VIDEO SUPPORT

What browsers are supported for video playback?

CTV News supports the post-obit platforms:

  • Windows desktop, tablets, and smartphones running version 8.i+
  • Mac desktop running Bone 10.11+
  • Android 4.4+
  • iOS 11+

Net browsers:

  • Chrome 68+ on Desktop and Android (non iOs)
  • Firefox 88+ on Desktop
  • IE 11+ only on Desktop
  • Edge 16+ Desktop
  • Safari Mac 10+
  • Android | Chrome


The CTV News mobile web experience and CTV News App supports the following mobile devices and connected platforms:

  • iPad, iPod and iPhone running iOS 11.0+ with AirPlay
  • Android tablets and smartphones running version vii.0+
  • Apple Television tvOS version 12.1+

Video isn't working in Net Explorer?

  • As Microsoft officially ended back up for Internet Explorer in 2016, video playback for some users will not play. If you're able to, we recommend watching Chrome, Firefox, Edge or Safari.

CTV News and the CTV News App can be cast with the following devices:

  • Chromecast – How to cast to your TV


To download one of the free compatible browsers, visit the browser's home page that you desire to update.

  • Chrome: http://www.google.com/chrome the select "Download Now' button
  • FireFox: https://world wide web.mozilla.org/en-United states/firefox/new/ then select the "Download a Fresh Copy" link
  • Microsoft Edge: https://www.microsoft.com/en-ca/windows/microsoft-edge
  • Safari: https://support.apple.com/downloads/safari

How do I admission CTV News videos?

  • To access news clips and contempo news programs, no login is required. The articles on our website tin can also be accessed at any fourth dimension without a login. To access authenticated live and archival content (displaying lock icon), you volition need a username and countersign for your business relationship from a participating television service provider.

What does the lock symbol mean?

  • The lock symbol means yous must be signed in with your television service credentials to view considering this is authenticated content.

Who tin can I contact if I have a video question?

  • CTVNewsApp@bellmedia.ca

Tin I admission authenticated CTV News from whatsoever device?

  • Access to authenticated CTV News content is supported on iPhone, iPad, Android Apple TV and web-connected desktop and laptop computers.

Tin I watch content without signing into an account?

  • No sign-in is required for viewing our digital-exclusive Live channels. CTV News Aqueduct LIVE programming volition require you lot to sign in. Some archived video also requires a login. A lock icon indicates that you must sign in.

Can I lookout live Goggle box?

  • Aye, if y'all have a TV subscription with a participating TV service provider. Clicking on i of our "Watch Live" buttons allows you lot to picket the aqueduct every bit you lot would on a television. This feature is available if y'all are subscribed to that channel with your television set service provider. Some live news content is available without a TV subscription. This live video is only available on digital screens and not on television set. For instance, CTV News oft offers press conferences and alive video feeds from important news events on our digital-exclusive alive channels.

Can I lookout CTV News authenticated content outside of Canada?

  • Yes. If you are physically outside Canada, CTV News authenticated content will be available to yous when using your username and password for your account with a boob tube service provider. Not-authenticated video content (no locked icon) does not require a username or password is also available outside Canada.

Will streaming TV shows employ my cellular data plan ( 4G / LTE / 5G )

  • If you are not connected to the cyberspace or Wi-Fi, streaming video volition use your data programme.

Are videos bachelor in airtight caption?

  • CTV News Channel is available with captioning. The digital exclusive Live channels are not at this time.

APPLE Tv

How do I find the CTV News app on my Apple Idiot box?

  • Go to the App store on your Apple TV, and select CTV News to download it to your device. Make sure your state region is set to Canada, to access the Canadian store.

What Apple TV devices is CTV News supported on?

  • CTV News is supported on Apple tree Boob tube tvOS Version of 12.1.+.

How practice I sign in and activate CTV News on my Apple Television receiver?

  • Launch the CTV News app and either play i of the live streams or select Sign In from the navigation bar.
  • Become to www.CTVNews.ca/appletv on a spider web browser
  • Enter the activation code displayed on your television
  • Yous volition be given the choice to sign in if you are an existing subscriber.
  • Please select sign in
  • Enter your credentials
  • Once completed successfully, you should run across a 'Success!' message on your browser.
  • Return to your boob tube and yous are fix to start streaming video

I have questions about my Apple Telly. Where can I go help?

  • For general questions or help with your Apple TV, please visit https://support.apple.com/apple tree-tv set

SIGNING IN AND ACTIVATION

  • Authenticated CTV News content is available to all idiot box service providers.
  • At that place is no boosted price to stream CTV News authenticated content every bit long every bit you subscribe to a participating television service provider and the aqueduct is included in your subscription packet.

Please contact your TV Service provider if yous are having trouble with:

  • Signing in | If yous forgot your login data, username or password
  • To order habitation television services from whatsoever service provider that enables access to CTV News authenticated content.

Tin I sign up through CTV News and create a username and password to view authenticated content?

  • You can only access the live and archival content featured past signing in with the username and countersign from your television service provider.


My login keeps failing what should I practise?

At that place are several reasons this might occur. Try the following:

  • Log in over again (enter your username and password). Your session may have expired.
  • Clear the cookies from your device.
  • Cheque your security settings and enable 3rd political party cookies.

If the options above fail to resolve the outcome, please contact your television receiver service provider to inquire.

Exercise I accept to log in every time I employ CTV News?

  • No. When y'all log in the kickoff time, the system will go on you lot logged in for 30 days. After 30 days, yous volition be prompted to log in again. All the same, if y'all clear your cookies / enshroud, you may exist prompted to login again. Y'all do need to log in on each device, once every 30 days.

Will CTV News continue a copy of my login credentials?

  • No. The username and countersign screen is the aforementioned experience equally if you lot were on the website of your tv set service provider. Since the details are encrypted, CTV News will never know that data.

Can I log in from my friend's reckoner / device?

  • Yes, you are able to admission authenticated CTV News content through any personal computer or device that is supported. To login, just go to the video sign-in option to begin viewing.

Which Television providers can I use to log into an account with:

Bell TYV CCAP Rural Moving ridge/Kawartha
Bell Aliant Metropolis West Source Cable
Bong MTS ebox First.telly
Cogeco Execulink Telecom Tbaytel
Eastlink Gosfield North Teksavvy
Rogers Hay Communications TCC / Tuckersmith
SaskTel Hurontel V Media
Shaw Mitchell Seaforth Cable Boob tube Westman
Telus Northwestel Wightman
Admission Communications Novus
Cable Cable NRTC Communications

If your provider isn't listed, yous can aid by calling and letting them know you are interested.

UNABLE TO Spotter

How practise I disable private browser viewing?

The post-obit steps indicate how to disable the individual browser setting on your device:

  • Tap the "tabs" button in the bottom right corner (handset) or upper right corner (tablet) of your Mobile browser.
  • You will now run across a "private" button that is white, tap it.
  • Restart your activation/ sign in procedure.

Yous will be able to switch dorsum to private browsing after the activation is complete.

I'm unable to download or install the awarding. What should I practise?

  • The app is available through the Canadian Google PlayTM store, the Canadian App StoreSM on iOS, Xbox One marketplace, Windows Store and the Samsung Smart Hub on TVs and Blu Ray players from 2013-2017. Make sure you are in the Canadian version of the If you are still having difficulty with downloading the app, please contact Google, Apple Assist, Windows Assistance or Samsung Info for further help.

I'one thousand unable to access the website. What should I do?

  • Check that your browser has a working Net connection by browsing a website that you frequently use. If y'all are able to visit other websites but not CTV News, check that you accept the correct address (world wide web.CTVNews.ca). If the site is temporarily unavailable, please cheque back later.

I do non see a device activation code, what should I do?

  • If you practice not run into a device activation code, please select the 'Abolish' button and attempt again.

The player functions aren't working. What should I do?

  • You tin can try refreshing your browser, or if in an app, hard-close the app and try over again.

I've downloaded the app but it won't open or information technology keeps crashing. What should I exercise?

  • There may be something incorrect with the installation on your device. Please uninstall the app completely, then install it once again.

Dorsum to summit

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Source: https://www.ctvnews.ca/video-faq

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